Terms & Conditions

TERMS & CONDITIONS

We have the right to amend these Terms, however the Terms that you approve at the time of your purchase will always apply to that specific purchase. Any changes made will be available in the latest published version on the Website, stated with date at the top of this page.

Changes to the Terms will be effective from the time you accept the Terms, i.e., in connection with you making a new purchase or using the Website. Please keep visiting this page to stay up to date.

All prices on the Website are in SEK, EURO and USD and do not include delivery charge. All prices displayed on the Website include the statutory value added tax (VAT) in accordance with applicable legislation. If an order is placed from a country within the EU local VAT is included in the price. If an order is placed from a country outside of the EU, the prices are excluding VAT.

Orders shipped to markets outside of the EU may be subject to local VAT, import duties and/or taxes, which are levied once your package reaches your delivery address. Please contact your local customs and/or tax office for more information about these charges.

We reserve the right to conduct any price adjustments and obvious typing errors at any time.

Orders within the European Union are shipped with all taxes and fees already paid for – DDP (delivery duty paid). That means the price you see is the final price.

For countries outside the EU, we ship orders without taxes and fees paid – DAP (delivered at place). This means you might need to pay local taxes and fees when you receive your order. It is your responsibility as a customer to pay these charges before you can pick-up your order. If you do not pay them on time, your order might get destroyed, and you are not entitled a refund.

The VAT and taxes you will need to pay are based on how much you have ordered. When you order from us and you are not in the EU, you are agreeing to pay these taxes and fees.

Bhoof cannot control how much these charges are because they are different in every country. Please contact your local customs and/or tax office for more information about these charges.

USA: According to US customs regulations, duties will be added on orders exceeding 800 USD/order per 24 hours when shipping from Sweden to USA. You may place one order up to the amount of 800 USD per day. Please bear in mind that the duties may vary on different products and that the rates are fluctuating.

You can pay for your goods in several ways, such as with Klarna, Swish, a valid credit or debit card (VISA, American Express and Mastercard) displayed in the checkout. We offer Stripe as our worldwide payment method.

To place an order, you must be at least 18 years old and not be under guardianship. If you are under 18 years old, you need a guardian’s approval for your purchase. You must also have a valid email address and a delivery address in any of our shipping markets.

For orders or agreements where direct invoicing from Bhoof AB is arranged and payment is not received before the stated due date, a late interest rate is charged with reference interest of +9.00% with a reminder fee.

You collect the products you wish to order in your shopping bag using the “Add to cart” button. In the shopping cart view, you can review your order and remove any item you have changed your mind about, before proceeding to the checkout. Depending on your selected payment method, further steps may be required to finalize your payment.

Please note that a placed order on Website is an offer and does not constitute a binding contract until the order has been approved by us. If we approve your order, we will send you an order confirmation email. This includes all relevant information about your order and its delivery. The order confirmation email is our approval of your order.

If we are unable to approve your order due to several reasons, we will let you know at the earliest opportunity after the automatic email confirmation has been sent, but naturally before we approve your order and send you the order confirmation. If we have already received payment for an order that is not approved by us, we will attempt to refund the applicable amount using the same method you used to make the payment.

We may offer promotions, discount codes, gifts, and other offers. Such offers are valid only for the period specified in connection with such offers and on the terms related to them. Offers cannot be combined with other discounts unless explicitly stated otherwise on the Website. You must fill in the offer’s discount code before completing the purchase to use it.

Promotional offers and discount codes cannot be redeemed after an order has been placed. Campaigns only apply to new orders placed during the promotion period.

Eligibility: The giveaway is open to participants who are 18 years or older. Participants must follow @wearebhoof on the respective social media platform and sign up for the newsletter.

Duration: The giveaway or contest period will be specified for each individual giveaway or contest.

Participation Requirements: All participants must follow @wearebhoof. Participants should follow the instructions provided for each giveaway or contest. Participants must adhere to any reposting or tagging requirements mentioned in the giveaway or contest.

Winner Selection: Winners will be selected based on the criteria specified for each giveaway or contest. The decision is final and cannot be appealed.

Winner Notification: Winners will only be contacted via direct message on the respective social media platform from Bhoof’s official account (@wearebhoof). Bhoof will not be responsible for any communication or interaction outside of the official accounts.

Prizes: Prize details will be specified in each giveaway or contest. Prizes are non-transferable and cannot be exchanged for cash, any other product, or gift cards.

Prize Delivery: Winners must provide all details for delivery within 48 hours. Prizes will be shipped within the timeframe specified in each giveaway or contest. Winners are responsible for any fees and customs duties associated with delivery, and Bhoof will not cover these costs.

Publicity Rights: Participants give permission for Bhoof to use their content for promotional purposes.

Social Media Platform Guidelines: Each giveaway or contest is not sponsored, endorsed, or administered by the respective social media platform. Participants release the respective social media platform from all liability.

Modifications: Bhoof reserves the right to modify or cancel any giveaway or contest at any time without notice.

By participating, participants agree to these rules and conditions as set forth for each specific giveaway or contest organized by Bhoof on social media.

DELIVERY AND SHIPPING

We will send you an automatic email order confirmation that your order has been placed. For updates regarding your package, notifications will be sent to the mobile phone number and email address provided during the purchase. Bhoof cannot be held accountable for any errors made while entering your information during the purchase process. Kindly review your contact details thoroughly to ensure accurate receipt of notifications.

We use DHL Freight Parcel Connect, DHL Service Point, DHL Express, Early Bird and UPS as shipping partners.

Delivery time for the chosen delivery method will be added. Within the EU and USA, the delivery time is approx. 2-7 weekdays.

During promotions, campaigns, product releases or unexpected events the delivery times may be longer. If your order does not arrive by the estimated time of delivery, please contact Customer Service and they will try their best to help you.

Free shipping for orders above stated amounts below:

1000 SEK
150 EUR
250 USD

Standard shipping fee for orders below the above stated value.

Standard shipping fee with DHL Freight Parcel Connect, DHL Service Point and UPS:

Sweden: 49 SEK
Netherlands: 10 EURO
Finland, Denmark, Belgium, Germany, Austria, Poland: 15 EUR
France & Italy: 20 EURO
Norway & Switzerland: 25 EURO
USA: 20 USD

Standard shipping fee with Early Bird:

Sweden: 49 SEK

Express shipping costs with DHL Express:

Norway & Switzerland: 30 EURO
All other markets within EU: 25 EURO
USA: 30 USD

We also offer express shipping with DHL Express, except to Sweden.

Upon placing your order, the current shipping price will be displayed in checkout after selecting your country. Please note that Bhoof holds no responsibility for shipping delays outside of Sweden.

For updates regarding your package, notifications will be sent to the mobile phone number and email address provided during the purchase. Bhoof cannot be held accountable for any errors made while entering your information during the purchase process. Kindly review your contact details thoroughly to ensure accurate receipt of notifications.

Uncollected orders, that are not picked up by you, will be returned to us. We have then the right to charge you the cost of returning the order to us amounting to SEK 49 for Sweden, USD 20 for USA and 12 EURO for all other markets.

EXCHANGES & RETURNS

You have 30 days to make a return when buying on the Website. This does not include products that are personally designed or made to measure.

You have the right to cancel your purchase by notifying Bhoof via email within 30 days of receiving the order. When making a return, the items must be returned to us within 30 days of when you received the order.

When using your right to withdraw from your purchase, you as a customer are responsible for the return shipping cost. Please contact us at info@bhoof.com to receive your return label.

We have a fixed return cost stated as below:

Sweden: 49 SEK
Norway & Switzerland: 20 EURO
All other markets within EU: 15 EURO
USA: 25 USD

When we have received and approved your return, we will refund you for the product(s). We will not refund the shipping costs from the original purchase.

Please include the correct and complete item in the parcel, otherwise we cannot process your return. Returned products must be returned in unchanged and unused condition. This means that labels, Velcro fasteners and protective plastic must remain in the same condition as when the product(s) were delivered.

Please note that all leather products cannot be oiled or treated in any way.

All returns must be sent back in their original packaging (mesh bags) and delivered in the same way as you received them for the return to be approved.

Please note that bridles must be separated.

If the return is damaged as mentioned above, or demonstrates for example torn labels, dirt, hair, being washed, soiled, altered, oiled, or worn (other than to try the item on) Bhoof has the right to make a deduction on your refund with an amount corresponding to the diminished value of the item. This deduction can amount to 100% of the value of the product if it is not considered to be in saleable condition. You will then receive a refund minus the reduction for the damaged product. Please treat the products with care.

We aim to make the refund as soon as possible after receiving and inspecting your items. You can expect your return to be processed at the latest within 14 days of us receiving the items back, or you are providing us with evidence of having items sent back. If you have not received your refund within 10 days, please contact our Customer Service Team and we will help you.

The refund will be made to the same payment method you used to place the order on our website.

We do not handle direct exchanges at our warehouse. If you want to exchange a product, you return the product then place a new order on our website. We will refund you for the product(s) soon as we have received and approved your return. We will not refund the cost of shipping the original item, but you always get free shipping on your new product(s) if you request an exchange. Please contact info@bhoof.com to receive the personal code for free shipping and your return label.

COMPLAINTS & DISPUTE RESOLUTION

All products must be free from defects, meaning that they shall conform with the contract of sale, be fit for purpose and perform like any other products of the same type according to applicable consumer protection legislation. If you have a complaint regarding any of our products or services, please submit your complaint to us at info@bhoof.com.

We do reserve the right to deny a complaint if we consider that the product is correct in accordance with current consumer protection legislation. In the event of complaints, Bhoof follows guidelines from the National Board for Consumer Disputes (ARN). More information is available at the Swedish Consumer Agency. Customers within Sweden may submit complaints against us before ARN.

Allmänna reklamationsnämnden (ARN)
Box 174, 101 23 Stockholm. Sweden.

Customers within EU: If a dispute arises between you and Bhoof and we are unable to resolve the dispute, you can submit a complaint to the EU’s online dispute resolution service (ODR). More information can be found via the following link http://ec.europa.eu/odr.

If you have bought your Bhoof product from a retailer, you must contact the retailer directly for any questions regarding product exchange, warranty or complaints.

The Bhoof saddles by Renaissance and riding boots are purchased directly through selected dealers and therefore this terms & conditions and warranty policy is not applicable.

Purchases made on Website shall be governed by Swedish law, without regard to conflict of law rules.  Any dispute, claim or controversy arising out of or in connection with your purchase shall be settled by the general courts of Sweden.  However, if you are a resident of a country other than Sweden, your purchase may be subject to applicable consumer protection laws that give you additional rights. We adhere to applicable mandatory consumer protection legislation, and we have no intention of excluding or restricting such rights you may have through these Terms.

OUR LIABILITY

Please be aware that leather is a natural material. Differences in the structure and appearance of leather products are not considered defects and are therefore not an acceptable reason for return or complaint. All our leather products are handmade.

Bhoof provides a 12-month warranty on all products excluding saddles and riding boots. These products can be claimed with our co-lab partners: Renaissance for saddles and Fratelli Fabbri for riding boots.

Renaissance: info@prestigeitalia.com
Frattelli Fabbri: stivalifabbri@stivalifabbri.it

Please note that the warranty does not cover damages caused by improper care, non-standard use or negligence, accident or normal wear and tear. The warranty does not cover any abnormal usage that is contrary to the user instructions that are included in the manual provided at the time of purchase. The warranty applies only if the damage is attributable to a manufacturing or a material defect.

We are making all reasonable efforts to ensure that information on our website is accurate, complete and current. Information may sometimes be inaccurate, incomplete, or out of date. Bhoof is not bound by any such information if you realized or should have realized that the information was not correct.

The product information text describes the relevant product, and we do our best to display and describe its attributes. However, the color of the product on screen may differ from the actual color. Please note that pictures of the product on the website can include additional equipment not included. If you are not satisfied with the item you ordered, you may return the item.

Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. These links should not be interpreted as approval by us of those linked websites or information.

We have no control over the contents of those websites.

In the event of an event beyond our control occurring, and which we are not able to overcome or anticipate, we will no longer have an obligation to fulfill our contract with you. That might include events such as war or danger of war, natural disasters, new legislation, labor disputes, government actions, major disturbance of public order, sabotage, extreme weather conditions, pandemic, epidemic, non-deliveries from subcontractors, unforeseeable costly circumstances, or similar events beyond our control that affect our ability to fulfill agreements and commitments.

COSTUMERS PERSONAL INFORMATION

All information that is collected is done so in a responsible manner and with regard to your integrity and the laws on GDPR.

We save the following personal information about our customers:

Customers: First Name, Last Name, Company / Organization, Email, Person / Organization, VAT Number, Address, Postal Code, City, Country, Phone.

Orders: IP Address, Email, Person / ID, VAT Number, Address, Company, First Name, Last Name, Address, Postcode, City, Phone Number.

As a customer you can request extract, modification or deletion of this information at any time. In that case, please contact our customer service team: privacy@bhoof.com

Text messages and email advertisement may be sent to you if you have placed an order with us, registered your e-mail address for newsletters or registered your e-mail address for a back in stock-notification on an item. You can always choose to unsubscribe from our emails and text messages.