For purchases made during Black Week, we are offering an extended return period until January 21, 2025. Please note that all other return conditions remain unchanged.

If you have purchased a bundle during Black Week, please note that the entire bundle must be returned for a full refund. All items included in the bundle, such as hard cases and mesh bags, must be returned together. Partially returned bundles will not qualify for a full refund.

Discounted items from Black Week may not be combined with other offers or discounts.

For any questions regarding Black Week purchases or returns, please contact info@bhoof.com.

• You have the right to return your purchase within 30 days of the day you received it.
• The product(s) must be unused and in the same new condition as when it was received.
  

  Please note that all leather products cannot be oiled or treated in any way.

  Please note that bridles must be separated.

• Ensure the product (s) are in their original packaging with intact labels. If the mesh bag och hardcase is missing, a fee of 70 SEK will be charged.

Returns with DHL:

1. Contact Bhoof customer service team to receive your return label at info@bhoof.com
2. Please pack the Bhoof product(s) carefully, making sure to return the item(s) in the same condition as when you received them and inside the original mesh bag. If the mesh bag or hardcase is missing, a fee of 70 SEK will be charged.
3. Clearly attach the return label on the package. Make sure that any old labels are removed or no longer legible.
4. Drop your package at the closest DHL service point. As soon as we have received and processed your return, we’ll refund you for the returned product(s).

Please be aware when you make a return using our return label, you are responsible for the return shipping cost. More information regarding the return cost can be found under the headline “Return cost”.

We have a fixed return cost stated as below:

• Sweden: 49 SEK
• Germany & Netherlands: 15 EURO
• Norway & Switzerland: 20 EURO
• Rest of Europe: 15 EURO
• USA: 20 USD

This will be deducted from your order when returning your item.

We do not process direct exchanges at our warehouse. If you wish to exchange a product, please follow our exchange process.

1. Contact Bhoof customer service team to receive your return label and your personal free shipping code at info@bhoof.com.
2. Please return the Bhoof product as described and make sure you follow the detailed process, found under headline “Return process”.
3. Place your new order on our website.
4. Use your personal code in the checkout to receive free shipping on your exchange order.

Your satisfaction is our priority. We will process your refund promptly upon receiving and inspecting your return. Typically, you can expect your return to be processed within 10 business days.

Discover your nearest DHL service point here for a convenient return experience.

Should you receive a defective item please contact our customer service team at info@bhoof.com. Please share your order number and photos of the defective product. We aim to resolve issues promptly, provided the problem is a result of a manufacturing or material defects.

For any inquiries or assistance, please reach out to us at info@bhoof.com.
We are looking forward to hearing from you.